Privacy Policy
Effective Date: 02/26/2026
Northway Removal & Storage (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website or book our removals and storage services.
This policy is written in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
Northway Removal & Storage is a UK-based removals and storage company providing home removals, office relocations, packing services, and secure storage solutions.
If you have any questions about this Privacy Policy, please contact us:
Email: contact@northwayremoval.com
Phone:+44 7572 874351
2. Information We Collect
We may collect and process the following information:
- Full name
- Home or business address
- Email address
- Telephone number
- Collection and delivery addresses
- Payment details
- Communication records
- Website usage data (such as IP address and browser type)
We only collect information necessary to provide our services and operate our business effectively.
3. How We Use Your Information
We use your information to:
- Provide quotations and manage bookings
- Deliver removals and storage services
- Process payments
- Communicate with you regarding your move
- Improve our website and customer experience
- Comply with legal and regulatory obligations
We do not sell, rent, or trade your personal data to third parties.
4. Legal Basis for Processing
Under UK GDPR, we process your data based on:
- Contractual necessity (to fulfil your booking)
- Legal obligations (tax and compliance requirements)
- Legitimate business interests
- Your consent (for marketing communications, where applicable)
You may withdraw consent for marketing at any time.
5. Sharing Your Information
We may share your data with:
- Payment processing providers
- Trusted subcontractors assisting with removals
- Professional advisers (accountants, legal advisors)
- Regulatory authorities where legally required
All third parties are required to keep your information secure and confidential.
6. Data Security
We implement appropriate security measures to protect your personal data from unauthorised access, misuse, or loss. Access to your information is limited to authorised personnel only.
7. Data Retention
We retain customer records for up to 6 years to comply with UK legal and tax requirements.
Marketing information is retained until you unsubscribe or withdraw consent.
8. Your Rights
Under UK data protection law, you have the right to:
- Request access to your personal data
- Request correction of inaccurate information
- Request deletion of your data (where legally permitted)
- Restrict or object to processing
- Request transfer of your data
- Withdraw consent at any time
To exercise your rights, please contact us using the details above.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been mishandled.
Website: https://ico.org.uk
9. Cookies
Our website may use cookies to enhance your browsing experience and analyse website traffic. You can control cookies through your browser settings.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated effective date.