Privacy Policy

Last updated: 10 October 2026

This notice explains how Northway Removal & Storage uses personal information when you visit this website, request a quote, book a move, contact us, or choose to receive marketing. We handle information under UK data protection law and the Privacy and Electronic Communications Regulations (PECR).

1. Who We Are

Northway Removal & Storage Ltd is the controller responsible for personal information described here. We provide removals, packing, storage and cleaning services. For privacy questions or to exercise your rights, contact contact@northwayremoval.co.uk or call 0208 129 4877.

2. Information We Collect

Depending on how you use our services, we may collect:

Your name, email address, telephone number and correspondence
Collection and delivery addresses, property details, access information, move dates, inventory and survey details or images you choose to send
Quote, booking, service, invoice and payment records
Your marketing choices and records of consent or unsubscribe requests
Technical and usage information such as device, browser, IP address and cookie choices, where permitted by your settings
Messages sent through our website chat or other contact channels

Please avoid sending sensitive personal information unless it is needed to arrange your move.

3. How We Use Your Information

We use information to:

Respond to enquiries, prepare quotes, arrange surveys and provide our services
Manage bookings, payments, customer support and service updates
Meet accounting, tax and other legal duties
Protect our website, prevent misuse and improve our services
Send Northway’s own relevant service news and offers by email only if you have actively opted in
Record and respect your consent choices and any request to stop marketing

Marketing is optional and does not affect your quote or booking. You can unsubscribe using the link in a marketing email or contact us at any time. We do not sell customer lists or give your details to a changing, unnamed list of businesses so they can market to you.

4. Legal Basis for Processing

We rely on the following lawful bases, as appropriate to the purpose:

Steps before a contract and contract: handling quote requests, surveys, bookings and the move itself
Legal obligation: keeping records required for tax, accounting and other legal duties
Legitimate interests: responding to general business enquiries, securing and improving our website and services, and maintaining business records, where those interests do not override your rights
Consent: optional email marketing and non-essential cookies or similar technologies where consent is required

You can withdraw consent at any time. Withdrawal does not affect processing already carried out lawfully.

5. Sharing Your Information

We may share only the information needed with organisations that help us run the business or deliver your requested service, such as website and email hosting, payment providers, IT and customer-support tools, removal subcontractors, insurers, professional advisers and public authorities where legally required. These organisations may act on our instructions or, where applicable, decide their own purposes and responsibilities.

If you separately opt in to partner marketing, we will identify the organisation, the information shared and the contact methods beside that optional choice. For example, an opt-in for cleaning offers from Swot Cleaners would be limited to the details and methods stated on the form. If our partner list changes, we will name each new organisation and obtain a separate choice before sharing your details for that organisation’s marketing. If you ask us to arrange a particular service instead, we will explain the information needed before making the introduction.

6. Data Security

We use appropriate technical and organisational measures to protect personal information and limit access to people who need it for their work. No internet transmission or storage system can be guaranteed completely secure; please contact us promptly if you have a concern about information you sent us.

7. Data Retention

We keep customer and transaction records for up to six years where needed for accounting, tax, contractual or legal purposes. We keep marketing records until you unsubscribe or withdraw consent, and may retain a minimal suppression record so we can continue to respect your request. Other enquiry and technical records are kept only as long as reasonably needed for their purpose, then deleted or anonymised.

8. Your Rights

Subject to the rules that apply, you may request access to, correction or deletion of your information; ask us to restrict or object to certain processing; request a portable copy; or withdraw consent. You can also unsubscribe from marketing at any time. Contact contact@northwayremoval.co.uk. You may complain to the Information Commissioner’s Office (ICO).

9. Cookies

We use essential storage needed for the website to work. With your permission, we may also use optional statistics, marketing or third-party technologies. The cookie banner lets you accept, deny or choose preferences; you can change your choice later using Manage consent on the website. Optional technologies should not run before your choice. See our Cookie Policy for the cookie and service details generated for this website.

10. Changes to This Policy

We may update this notice as our services or data use changes. The latest version and update date will be shown on this page. If you have any questions, email contact@northwayremoval.co.uk.